FAQ

Frequently Asked Questions

Is there a minimum order?

Each product's pack size (half tray, tray or carton) is the only minimum. A single tray is a normal first order.

Do prices include GST?

Prices are shown excluding GST, which is added at checkout. This is standard for wholesale supply.

How fast is shipping?

All stock ships from our Tauranga warehouse, so there are no offshore lead times. Dispatch and delivery estimates are shown at checkout.

Which top fits my bottle?

See Which Top Fits My Bottle? or check the compatibility panel on any product page.

Is bulk pricing available?

Yes — for orders over 1,000 units. Contact us with your quantities for a quote.

Can I return something?

Yes — change-of-mind returns are accepted within 14 days of delivery, provided items are unused, in their original packaging and with proof of purchase. See our Return & Refund Policy for the full details.

Can you help me choose?

Yes. Call 07 262 1073 (Mon–Fri, 9am–4pm) or email Info@petrapack.co.nz and tell us about your product — we're happy to talk through options before you order.