Privacy Policy

Welcome to Petra Pack (“we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.petrapack.co.nz/, make a purchase, or interact with our services.

If you have any questions, please contact us at Info@petrapack.co.nz.

1. Information We Collect

We collect different types of information to provide and improve our services.

1.1 Personal Information

When you purchase something or create an account, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely by third-party payment gateways; we do not store credit card details)

1.2 Automatically Collected Information

When you browse our site, we automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Cookies and tracking technologies

• Referring URLs

1.3 Optional Information

If you contact customer support or leave a review:

• Messages or inquiries

• Product ratings/reviews

2. How We Use Your Information

We use collected information to:

• Process and deliver orders

• Communicate about orders, updates, or customer support

• Improve website performance and user experience

• Prevent fraud and enhance security

• Send promotions or newsletters (only with your consent)

• Analyse trends and website usage

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

3.1 Service Providers

Trusted third-party companies that help us operate our business, such as:

• Payment processors (Stripe, PayPal, etc.)

• Shipping partners

• Email marketing tools

• Website hosting and analytics services

3.2 Legal Requirements

We may disclose your information if required by:

• Law

• Court orders

• Government authorities

• To protect our rights or prevent fraud

4. Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences

• Keep items in your cart

• Analyse website performance

• Provide personalized content

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We implement appropriate technical and security measures, including:

• SSL encryption

• Secure payment processing

• Limited access to personal information

• Regular system monitoring

However, no online system is 100% secure.

6. Data Retention

We keep your information only for as long as necessary to:

• Process orders

• Resolve disputes

• Comply with legal obligations

You may request deletion of your data unless legally required to retain it.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Update or delete your information

• Withdraw consent

• Opt-out of marketing communications

• Request a copy of your data

To exercise these rights, contact us at Info@petrapack.co.nz.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes take effect immediately once posted on this page. Please review it regularly.

11. Contact Us

If you have any questions about this Privacy Policy, you may contact us at: