Return & Refund Policy
Return & Refund Policy
Thank you for shopping at Petra Pack. We want you to be completely satisfied with your purchase.
This Return & Refund Policy outlines your options if you're not fully happy with your order.
1. Returns
1.1 Eligibility
You may request a return within 7 days of receiving your item. To be eligible:
The item must be unused and in the same condition you received it
The item must be in its original packaging
You must provide a receipt or proof of purchase
You may request a return within 7 days of receiving your item. To be eligible:
The item must be unused and in the same condition you received it
The item must be in its original packaging
You must provide a receipt or proof of purchase
1.2 Non-Returnable Items
Certain types of goods are exempt from being returned, such as:
Perishable goods (food, flowers, etc.)
Personal care items (makeup, skincare, hygiene products)
Custom or personalized items
Digital products
Gift cards
Sale or clearance items (optional: "unless defective")
Certain types of goods are exempt from being returned, such as:
Perishable goods (food, flowers, etc.)
Personal care items (makeup, skincare, hygiene products)
Custom or personalized items
Digital products
Gift cards
Sale or clearance items (optional: "unless defective")
2. Refunds
2.1 Inspection Process
Once we receive your returned item, we will:
Inspect it
Notify you via email about the approval or rejection of your refund
Once we receive your returned item, we will:
Inspect it
Notify you via email about the approval or rejection of your refund
2.2 Refund Method
If approved, your refund will be processed to your:
Original method of payment
Or store credit (optional)
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
If approved, your refund will be processed to your:
Original method of payment
Or store credit (optional)
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
2.3 Partial Refunds
Partial refunds may be granted for:
Items not in original condition
Damaged or missing parts (not due to our error)
Items returned after 7 days
Partial refunds may be granted for:
Items not in original condition
Damaged or missing parts (not due to our error)
Items returned after 7 days
3. Exchanges
We only replace items if they are:
Defective
Damaged
Wrong item received
To request an exchange, email us at Info@petrapack.co.nz.
We only replace items if they are:
Defective
Damaged
Wrong item received
To request an exchange, email us at Info@petrapack.co.nz.
4. Return Shipping
4.1 Customer Responsibility
You will be responsible for paying your own shipping costs when returning an item.
Shipping costs are non-refundable.
You will be responsible for paying your own shipping costs when returning an item.
Shipping costs are non-refundable.
4.2 Shipping Damage / Our Error
If the return is due to:
Our error
Defective product
Wrong item shipped
We will provide a free prepaid return label.
If the return is due to:
Our error
Defective product
Wrong item shipped
We will provide a free prepaid return label.
